To gather insights into customer preferences, satisfaction levels, unmet needs, and switching intentions regarding competitor inflight entertainment systems.

[{"text":"Have you flown with any of the following airlines in the past 12 months?","type":"mc","options":["Singapore Airlines","Emirates","Delta Air Lines","None of the above"],"required":true}, {"text":"Did you use the inflight entertainment system during your flight with this airline?","type":"mc","options":["Yes","No"],"required":true}, {"text":"Which inflight entertainment system did you use most recently?","type":"mc","options":["KrisWorld","Emirates ICE","Delta Studio","Other"],"required":true}]

[{"text":"What features do you like most about the inflight entertainment system you used?","type":"open","required":true}, {"text":"Were there any features of the inflight entertainment system that you found disappointing?","type":"open","required":true}, {"text":"How well did the system's personalisation features enhance your experience?","type":"mc","options":["Very well","Somewhat well","Not well","Not used"],"required":true}, {"text":"Did you experience any connectivity issues with the inflight Wi-Fi or entertainment system?","type":"mc","options":["Yes, frequently","Yes, occasionally","No, it worked fine","Did not use Wi-Fi"],"required":true}, {"text":"How likely are you to recommend the inflight entertainment system to others?","type":"mc","options":["Very likely","Somewhat likely","Not likely","Not at all"],"required":true}, {"text":"In what way did the system fail to meet your expectations?","type":"open","required":false}, {"text":"Would you consider switching to a different airline based on their inflight entertainment offering?","type":"mc","options":["Yes","No","Maybe"],"required":true}, {"text":"What additional features would enhance your inflight entertainment experience?","type":"open","required":true}, {"text":"How important is real-time adaptability in inflight entertainment for you?","type":"mc","options":["Very important","Somewhat important","Not important"],"required":true}, {"text":"What would be your primary reason for switching to a different inflight entertainment system?","type":"open","required":false}]

Thank you for taking the time to participate in our research study. We are eager to understand how existing inflight entertainment systems meet your needs and where they might fall short. Your feedback will help us to enhance our services and align them more closely with passenger expectations.

Qatar Airways IFEC Transformation CompRes Survey

Survey

Draft

Thank you for completing the survey! Your insights and time are invaluable in helping us improve inflight entertainment services.

Thank you for your interest in participating, but it seems this survey is not applicable to your recent travel experiences.

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