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Qatar Airways In flight maps experience First Impression Customer Interview

Customer Survey

Customer Interviews

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Survey Details

Customer Interviews

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Research Objective

To gather first impressions and feedback on the new Qatar Airways in-flight maps experience, focusing on its usability, relevance, and impact on passenger engagement.

Customer Interview Details

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Survey Objectives

To gather first impressions and feedback on the new Qatar Airways in-flight maps experience, focusing on its usability, relevance, and impact on passenger engagement.

Customer Survey Details

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of

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Objective

Introduction

Screeners (max 5)

Main Questions (max 15)

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Target Responders

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To gather first impressions and feedback on the new Qatar Airways in-flight maps experience, focusing on its usability, relevance, and impact on passenger engagement.
[{"text":"Have you flown with Qatar Airways in the past 12 months?","type":"mc","options":["Yes","No"],"required":true}, {"text":"Do you typically use in-flight entertainment systems during flights?","type":"mc","options":["Yes, regularly","Occasionally","Rarely","Never"],"required":true}, {"text":"Are you familiar with interactive in-flight maps offered by airlines?","type":"mc","options":["Very familiar","Somewhat familiar","Not familiar"],"required":true}, {"text":"Do you consider cultural insights and destination information important when traveling?","type":"mc","options":["Very important","Somewhat important","Not important"],"required":true}, {"text":"Have you participated in loyalty programs with any airline?","type":"mc","options":["Yes","No"],"required":true}]
[{"text":"What was your initial reaction to the Qatar Airways new in-flight maps experience?","type":"open","required":true}, {"text":"How clear did you find the purpose of this feature during your flight?","type":"mc","options":["Very clear","Somewhat clear","Not clear"],"required":true}, {"text":"In what ways do you believe this feature can enhance your travel experience?","type":"open","required":true}, {"text":"How user-friendly did you find the interactive elements of the map?","type":"mc","options":["Very user-friendly","Somewhat user-friendly","Difficult to use"],"required":true}, {"text":"What emotions or feelings did this feature inspire during your journey?","type":"open","required":false}, {"text":"How does this feature compare to other in-flight maps or similar tools you have used?","type":"open","required":true}, {"text":"Would you be inclined to use this feature again on future flights?","type":"mc","options":["Definitely","Maybe","Probably not"],"required":true}, {"text":"Are there any unmet needs or frustrations you experienced with this feature?","type":"open","required":true}, {"text":"How likely are you to recommend this feature to other passengers?","type":"mc","options":["Very likely","Somewhat likely","Not likely"],"required":true}, {"text":"What additional features or improvements would you suggest for this map experience?","type":"open","required":false}]
Thank you for participating in our feedback session. Your input is vital as we strive to enhance our in-flight map experience to better serve our passengers. Your feedback will help us understand how well this new feature meets your needs and expectations.
Qatar Airways In flight maps experience First Impression
Interview
Draft
Thank you for completing the survey. Your insights are invaluable to us, and we greatly appreciate your time and feedback.
Thank you for taking the time to complete the screener questions. Your feedback is important to us, even if you did not qualify for the full survey.
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