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Qatar Airways In flight maps experience First Impression Customer Interview

Customer Survey

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Research Objective

To test the clarity and resonance of the Qatar Airways In-flight Maps Experience concept, focusing on users' understanding, perceived value, and emotional reactions.

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Survey Objectives

To test the clarity and resonance of the Qatar Airways In-flight Maps Experience concept, focusing on users' understanding, perceived value, and emotional reactions.

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Objective

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To test the clarity and resonance of the Qatar Airways In-flight Maps Experience concept, focusing on users' understanding, perceived value, and emotional reactions.
[{"text":"Have you flown with Qatar Airways in the past 12 months?","type":"mc","options":["Yes","No"],"required":true}, {"text":"Do you often use the in-flight map feature when flying?","type":"mc","options":["Yes","No","Sometimes"],"required":true}, {"text":"Are you involved in travel planning and bookings?","type":"mc","options":["Yes","No"],"required":true}, {"text":"Do you hold any airline loyalty program memberships?","type":"mc","options":["Yes","No"],"required":true}, {"text":"Do you consider cultural inclusivity important in travel experiences?","type":"mc","options":["Yes","No","Not sure"],"required":true}]
[{"text":"In your own words, how would you describe the Qatar Airways In-flight Maps Experience?","type":"open","required":true}, {"text":"What value do you perceive in transforming a traditional in-flight map into an immersive journey companion?","type":"open","required":true}, {"text":"How relevant is this feature to your needs when you travel?","type":"mc","options":["Very relevant","Somewhat relevant","Not very relevant","Not at all relevant"],"required":true}, {"text":"Do you feel that this feature addresses a meaningful problem in in-flight experiences?","type":"mc","options":["Yes","No","Not sure"],"required":true}, {"text":"What specific benefits or features do you find most appealing in the described concept?","type":"open","required":true}, {"text":"How do you feel about the concept of integrating cultural and inclusive design into the in-flight map experience?","type":"open","required":true}, {"text":"How would you compare this concept to your current inflight entertainment or map experiences?","type":"open","required":true}, {"text":"If this feature were available, how likely would you be to use it?","type":"mc","options":["Very likely","Somewhat likely","Not very likely","Not at all likely"],"required":true}, {"text":"Do you have any concerns or foresee any risks with this concept?","type":"open","required":true}, {"text":"Is there anything missing or any questions you have about this feature concept?","type":"open","required":true}, {"text":"Overall, how does this concept fit with what you expect from a premium airline experience?","type":"mc","options":["Very well","Moderately","Not much","Not at all"],"required":true}, {"text":"What emotions does this concept evoke for you? (e.g., interest, excitement, skepticism, confusion)","type":"open","required":true}]
Thank you for participating in our survey. You will be reviewing a feature concept for an enhanced in-flight experience. Please share your honest thoughtsβ€”there are no right or wrong answers.
Qatar Airways In flight maps experience First Impression
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Thank you for completing the survey. Your insights are invaluable and will help us refine our offerings.
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