Understand what competitors in the sports management software space are doing well and where they fall short of customer expectations.

[ { "text": "Which sports management platforms have you used in the past year?", "type": "mc", "options": ["SportsEngine", "TeamSnap", "LeagueApps", "Other"], "required": true }, { "text": "How often do you use sports management software for your organization?", "type": "mc", "options": ["Daily", "Weekly", "Monthly", "Rarely"], "required": true }, { "text": "Are you responsible for administrative tasks in your sports organization?", "type": "mc", "options": ["Yes", "No"], "required": true }, { "text": "Have you ever switched from one sports management platform to another? If so, why?", "type": "mc", "options": ["Yes, due to features", "Yes, due to cost", "No", "Other"], "required": false }, { "text": "Do you have any plans to switch to a different sports management platform?", "type": "mc", "options": ["Yes", "No", "Not sure"], "required": false } ]

[ { "text": "Can you describe your overall experience with the sports management platforms you've used?", "type": "open", "required": true }, { "text": "What features do you like most about the sports management platforms you've used?", "type": "open", "required": true }, { "text": "Are there any specific pain points or challenges you've encountered with these platforms?", "type": "open", "required": true }, { "text": "How satisfied are you with the support and customer service of your current sports management platform?", "type": "mc", "options": ["Very satisfied", "Somewhat satisfied", "Neutral", "Unsatisfied"], "required": true }, { "text": "Have you ever felt that the time spent managing tasks reduced your ability to focus on other important aspects of your role?", "type": "open", "required": false }, { "text": "How would you describe the communication features of the platforms you've used?", "type": "open", "required": true }, { "text": "Are there any unmet needs or features you wish your current platform could address?", "type": "open", "required": true }, { "text": "What initially drew you to your current platform? Was it a specific feature, recommendation, or something else?", "type": "open", "required": true }, { "text": "On a scale of 1 to 5, how easy is it to use your current sports management platform?", "type": "mc", "options": ["1 - Very Difficult", "2 - Difficult", "3 - Average", "4 - Easy", "5 - Very Easy"], "required": true }, { "text": "Have you seen a change in your volunteer burnout rate since implementing the platform?", "type": "mc", "options": ["Increased", "Decreased", "Stayed the Same", "Not Sure"], "required": false }, { "text": "How important is AI integration and automation in your organization's decision to use a sports management platform?", "type": "mc", "options": ["Very Important", "Somewhat Important", "Not Important", "Not Sure"], "required": true }, { "text": "What improvements, if any, would make you more likely to recommend your current platform to others?", "type": "open", "required": true }, { "text": "How long have you been using your current sports management platform?", "type": "mc", "options": ["Less than 6 months", "6 months to 1 year", "1 to 2 years", "Over 2 years"], "required": true } ]

Thank you for taking the time to speak with us today. We're conducting research to better understand your experiences with various sports management platforms. Your feedback will help us identify opportunities to improve and better serve grassroots sports organizations like yours.

Sport Assist AI CompRes Interviews

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https://docs.google.com/document/d/1aP_RM_BExWlVMVtv2z1wKPOMMbPQv5H-23EiB43Pl2M/export?format=docx

https://docs.google.com/spreadsheets/d/1MGzdwOXQrYP1dk7S0-3f5xpoMsrOoxEiPX7dsOzHOIE/export?

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