Customer Interview Script: Validating Nurse Assistance System

1. Introduction

Thank you for taking the time to speak with us today. We’re testing the new Nurse Assistance System designed to streamline and enhance the efficiency of your tasks during hospital rounds. Your feedback is crucial for us to refine and ensure the system meets your needs effectively.

2. Customer Background

• Can you describe your role and typical tasks during your hospital rounds?
• What tools or systems do you currently use to manage these tasks?
• Have you encountered any challenges with your current systems?

3. Initial Reactions to the Feature

• How do you feel about a system that allows triggering of actions such as bed changes and meal requests via voice or mobile access?
• Which feature of the Nurse Assistance System seems most beneficial to you?
• Do you have any initial concerns or hesitations about using this new system?

4. Usability & Adoption

• Can you see yourself integrating this system into your daily workflow? Why or why not?
• What factors, if any, might prevent you from using this system regularly?
• Could you identify any aspects of the system that might be confusing or unclear?

5. Uncovered Requirements

• Are there any additional features you would like the system to have?
• How well does this system integrate with your current workflow?
• Do you foresee any situations where the system might not function as intended?

6. Overall Sentiment

• On a scale of 1-10, how useful do you find the Nurse Assistance System?
• Would you recommend this system to other nursing professionals? Why or why not?
• What features or improvements would make this system indispensable to you?

7. Closing

Thank you for your time and insights! Is there anything else you’d like to mention that we haven’t covered? Would you be open to further discussions as we refine the Nurse Assistance System?